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Terms & Conditions

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Terms & Conditions

Epoch Hair (ABN: [77 163 721 793 ])
Address: Shop 3/59 Brisbane Rd, Redbank QLD 4301, Australia | Phone: [+61 456 665 943| Email: epochhairredbank@gmail.com
Last updated: [11 Aug 2025]

 

1) Acceptance

By making a booking, paying a deposit, or receiving services from Epoch Hair, you agree to these Terms & Conditions. Nothing in these terms limits your rights under the Australian Consumer Law (ACL).

2) Bookings & Deposits

  • A deposit may be required to secure appointments (including colour, extensions, keratin, formal styling).
  • Deposits are credited to your service on the day.

3) Cancellations, Reschedules & No-Shows

  • Please give 48 hours’ notice to cancel or reschedule.
  • Cancellations/reschedules with less notice may forfeit the deposit or incur a 50% of the service fee.
  • No-shows are charged  50% of the booked service and may require prepayment for future bookings.

4) Late Arrivals

  • If you’re late, we’ll do our best within the remaining time. We may shorten or adjust services to avoid delaying other clients. If we cannot proceed, late arrival may be treated as a late cancellation.

5) Pricing & Quotes

  • All prices are from prices and may vary with hair length, thickness, time, and product use.
  • Toners, extra lightener/colour, and treatments are additional unless specified.
  • We’ll confirm any price changes before proceeding when practical.

6) Consultations & Patch/Strand Tests

  • Consultations are recommended for colour, corrective work, keratin, and extensions.
  • Allergy/patch tests may be required 48 hours prior to colour/chemical services. Declining a recommended test is at your own risk and may void redo policies.

7) Results, Aftercare & Corrective Work

  • Results can vary due to hair history, condition, previous colours, and home care.
  • We’ll provide aftercare advice; using recommended products helps maintain results.
  • Corrective colour often requires multiple sessions; we’ll outline realistic timelines and costs.

8) Service Guarantee (Redo Policy)

  • If you’re not satisfied, contact us within 5 days for cuts and 7 days for colour.
  • We’ll assess and, where reasonable, offer a complimentary adjustment with the same stylist.
  • Change-of-mind requests or outcomes inconsistent with agreed consultation are not covered.

9) Refunds (Services & Products)

  • For services, refunds are not offered for change of mind. Remedies are provided in line with the ACL for major failures.
  • Retail products may be exchanged/refunded if faulty, unsafe, or misdescribed under the ACL. For hygiene reasons, opened products aren’t returnable unless required by law.

10) Hair Extensions & Special Services

  • Deposit: 50 % and a signed consultation form are required.
  • Warranty/Guarantee: Valid only with recommended aftercare and maintenance visits.
  • Shedding/tangling often relates to aftercare or external factors; we’ll assess case-by-case.

11) Children & Minors

  • Children are welcome with supervision. For colour/chemical services on clients under 18, we require parent/guardian consent and may decline certain services.

12) Personal Items & Conduct

  • Please look after your belongings; we’re not responsible for loss or damage unless due to our negligence.
  • We reserve the right to refuse service for unsafe, abusive, or inappropriate behaviour.

13) Health & Safety

  • Tell us about allergies, scalp sensitivity, medical conditions, pregnancy, or medications that may affect services.
  • If a service is unsafe or unsuitable, we may recommend alternatives or decline to proceed.

14) Gift Vouchers, Packages & Promotions

  • Vouchers: valid 12 months from purchase; not redeemable for cash; lost/stolen vouchers can’t be replaced.
  • Packages/promos must be redeemed within the stated period and are subject to availability.
  • Only one offer applies per visit unless stated otherwise.

15) Payment

  • Payment is due on the day of service. We accept [cash/EFTPOS/cards/Afterpay/etc.].
  • Surcharges may apply for specific payment methods (we’ll display these clearly).

16) Photos & Social Media

  • With your consent, we may photograph results for our portfolio/social media. If you prefer not to be photographed, please let us know at check-in.

17) Privacy

  • We collect and handle personal information per the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
  • We use your details to manage bookings, deliver services, and send marketing (opt-out anytime).

18) Accessibility

  • Please advise any accessibility needs so we can assist or make reasonable adjustments.

20) Complaints & Disputes

  • Please raise concerns promptly with the salon manager.
  • We aim to resolve issues quickly and in line with the ACL.

21) Liability

  • To the extent permitted by law, our liability is limited to the remedies available under the ACL. We do not exclude liability for our negligence where the law prohibits it.

22) Changes to These Terms

  • We may update these Terms from time to time. The version displayed on the website applies at the time of your appointment.

23) Governing Law

  • These Terms are governed by the laws of Queensland, Australia.